Frequently Asked Questions
Can I use the control to turn my wheelchair on or off?
No you need to turn on the wheelchairs power before turning on the control. This allows the controller to sync with the chair.
Will my wheelchair come fully assembled?
Your wheelchair will arrive completely assembled. When it arrives you'll just need to attach the remaining parts.
Can I take my wheelchair on an airplane or cruise?
Yes most major airlines and cruise lines approve of the 12AH (288WH) lithium ion battery, for travel. Before flying or cruising contact your airline or cruise line to confirm their regulations regarding travel batteries.
Can I operate my wheelchair with the backrest reclined?
While your wheelchair can still function with a reclined backrest its not recommended to move it in that position as it could cause tipping and serious injuries.
My battery has died. Can I push my chair manually?
Yes you can use the X 9 wheelchair as an one. Turn off the power. Disengage both motors by unlocking them using levers located on each motor. This will switch your wheelchair into free wheel mode.
Is my control already connected to my chair?
Absolutely. Your remote control is already paired with your chair. In case your remote loses its pairing you can check out this video tutorial, at https;//www.youtube.com/watch?v=BfzfnSPWqNA on how to re pair it. If you're still facing issues, with the pairing feel free to reach out to us at (866) 338 2838 email us at info@morellimedical.com or use the LET'S CHAT feature on our website https;//morellimedical.com/.