FAQ's

Shipping Time and Delivery Expectations
Delivery times vary based on the brand of the item ordered. Some products may ship the same business day, while others may require an additional day or two. While rare, unexpected delays can occasionally occur. Generally, items are delivered within 4-7 business days. If an extended shipping time is expected, it will be clearly indicated on the product page. We take pride in offering some of the fastest processing and shipping times in the industry, complemented by our outstanding customer service.

Payment Options
We accept multiple payment methods, including all major credit and debit cards (Visa, Mastercard, American Express, Discover) as well as digital wallets like Apple Pay and Google Pay.

Return Policy
Every purchase is backed by our 30-Day Money-Back Guarantee. For full details, please review our comprehensive 30-Day Return Policy available at the bottom of our website.

Cancellation Policy
Orders can be canceled for a full refund before shipping. To cancel, please contact us promptly at support@themedicaloutlet.com. Once an order has shipped, it will be subject to our 30-Day Return Policy.

Handling Damaged Products
Upon receiving your order, inspect it carefully for any signs of damage. If there is visible damage or you suspect any, note it on the delivery receipt. If your item(s) are damaged, take photos and email them to support@themedicaloutlet.com. We’ll arrange a swift replacement or compensation.

Placing an Order
To place an order online, simply select "Add to Cart" on the product page and proceed through the checkout process. For orders by phone, call us at 201-870-5891 for quick confirmation and processing.

Tracking Your Order
After your order is placed, you’ll receive an email confirmation with details about the transaction and shipping. We process orders promptly, and once your item has shipped, a tracking number will be sent to your email. In the rare event an item is out of stock, we’ll notify you within one business day. While we strive to maintain stock levels, high demand may occasionally cause temporary stock shortages.

Order Confirmation Email
Each order generates an email confirmation. We recommend saving this email for future reference. Please ensure your email address is accurate to receive this confirmation.

Sales Tax Information
Sales tax is applied only to orders shipped to Delaware, where our business operations are based. Customers outside of Delaware may benefit from potential savings.

Order Changes
If you need to modify your order, please email us at support@themedicaloutlet.com. Any price adjustments will be applied to your original payment method, or we will send a custom invoice. Please note, changes can only be made before the order has shipped.

Contact Information
For immediate assistance with your order, reach out to us at support@themedicaloutlet.com or call 201-870-5891